Shipping policy

Effective Date: 05 August 2024

Thank you for shopping with Asmaco Kenya. We are committed to providing you with the best shipping experience possible. Please read our shipping policy carefully to understand how we handle your orders.

1. Order Processing Time

  • Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times are estimates and are not guaranteed. They may vary depending on the shipping method selected and the destination.
Shipping Method Estimated Delivery Time Cost
Standard Shipping 3 business days As per Courier
Expedited Shipping  1 business days As per Courier

3. Shipping Destinations

  • We ship to addresses within Kenya, Tanzania and Uganda
  • International shipping is available to certain destinations. Please check at checkout if your location is eligible for shipping.

4. Order Tracking

  • You will receive a tracking number via email once your order has been shipped.
  • You can track your order status on our website or the carrier's website using the provided tracking number.

5. Shipping Restrictions

  • We are not responsible for delays caused by the carrier, customs, or other external factors.
  • Shipping to P.O. Boxes or military addresses may have certain restrictions and longer delivery times.

6. Damages and Issues

  • Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you receive the wrong item.
  • We will evaluate the issue and make it right by offering a replacement or refund if necessary.

7. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you did not receive it, please contact the carrier directly.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Asmaco Kenya
burhanj@universal52ltd.com
+254739702666

Thank you for choosing [Your Company Name]. We appreciate your business and look forward to serving you.